Welcome to our FAQ page! Whether you’re new to handmade soap or a seasoned natural skincare lover, we’ve answered the most common questions to help you understand what makes our soaps special.
General Questions
What is handmade soap?
Handmade soap is crafted in small batches using natural oils, butters, and lye through traditional methods like cold or hot process (we use cold process). Unlike commercial soaps, ours retain glycerin, a natural humectant that helps keep skin hydrated.
Why choose handmade soap over commercial brands?
- No harsh detergents or synthetic additives
- Rich in skin-loving ingredients like shea butter and essential oils
- Vegan, cruelty-free, and eco-conscious
- Specific formulas for different skin types
Ingredients + Benefits
Are your soaps vegan and cruelty-free?
Yes! Every bar is 100% vegan and never tested on animals. We source ethically and prioritise sustainability in every step.
What ingredients do you use?
We use:
- Natural butters: Shea, mango
- Plant-based oils: Olive, coconut, sunflower
- Essential oils: Pink grapefruit, bergamot, lavender, and more
- A few botanicals: Exfoliants like poppy seeds, oats or kelp
Do your soaps contain palm oil?
No. We’re proudly palm oil-free to protect rainforests and biodiversity.
Usage & Care
How long does a bar of soap last?
Typically 3–4 weeks with daily use.
To extend its life:
- Keep it dry between uses
- Use a draining soap dish
- Avoid leaving it in standing water
Can I use your soap on my face?
Yes, all our bars are gentle enough for facial use.
Skin Types + Sensitivities
Do you offer soaps for sensitive skin?
Absolutely. We recommend our unscented bars such as our Oatmeal, Coconut Milk or Turmeric bars.
Are your soaps suitable for children?
Yes, from age 3 and older.
Orders + Customization
Can I request custom scents or packaging?
Not at the moment. Due to UK laws every soap has to have an assessment from a chemist to prove that they are safe to use. So we cannot customise our soaps unless we pay for a specific assessment for every new soap. This cost (and time for the assessment to take place) means we do not offer custom scents.
Do you offer subscription boxes?
We do! Monthly soap subscriptions are available with seasonal scents. Perfect for gifting or treating yourself.
Sustainability + Ethics
Is your packaging eco-friendly?
Yes. We use recyclable, compostable, or reusable materials wherever possible. Our commitment to sustainability extends from ingredients to delivery.
Where are your soaps made?
We make every bar by hand in the heart of the National Forest, Leicestershire, UK.
Still Have Questions?
Feel free to contact us directly or explore our blog for more ideas.
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